Feedback and complaints
We are accountable, so if you have any query about our fundraising, you can call us on 44 (0)20 7354 7960 or post a letter to the Head of Fundraising. Read our fundraising complaints policy in full.
If you are unhappy about anything else, please call 44 (0)20 7354 7960 or post a letter to the Head of Operations.
Positive feedback also welcome!
What happens after I submit my feedback?
Your feedback will be logged and passed to the relevant department. If you have requested a response we will aim to acknowledge your feedback within three working days. Complaints will be passed to an appropriate member of staff, usually a manager. We aim to resolve complaints as quickly as possible, usually within 10 working days. Sometimes, we may need to investigate the circumstances surrounding your complaint to ensure we take appropriate action. We will contact you to explain this. When the investigation is complete we will contact you.
Or, for further information on EIA you can….
Call: +44 (0)20 7354 7960
Write: 62-63 Upper Street, London, N1 0NY.
You are on the EIA UK site. Please visit the EIA’s US site for additional information on our work.